The front desk mishap with my mother's payment was distressing, leading to multiple fees. The beautiful property couldn't make up for the disappointing service and lack of empathy for first-time travelers.

Ensure to ask about water availability before checking in to avoid inconvenience during your stay.

A Wonderful Stay with Exceptional Service!

During our three nights, we enjoyed a beautiful setting with attentive staff. The concierge was exceptionally helpful, speaking fluent English and offering great local tips. Don’t miss the delicious breakfast buffet. the fresh juices were a highlight! A perfect choice for exploring Cartagena!

I enjoyed my stay immensely. The space was beautifully designed and well-maintained. The staff was incredibly attentive and friendly. The location was perfect for exploring nearby, vibrant streets. Breakfast options were delightful and fresh. 🌟

Would recommend for a short layover

Comfortable room, convenient location, the rooftop pool provided a refreshing retreat after a day of exploration and the complimentary breakfast offered delicious options to start my day right.

There was nothing I didn't like.

The exquisite decor combined historical charm with modern elegance, providing a delightful ambiance. The hotel’s layout was easily navigable for seniors, making it pleasant to explore the serene courtyards and lush greenery throughout my stay.

Enhance the breakfast options for more variety.

Hotel Capellan is absolutely charming. The location is perfect, right in the heart of Getsemani, with easy access to the Walled City. Andrea at the front desk made check-in smooth and welcoming. Rey, the bellman, added a personal touch with his friendly demeanor. My king room had a lovely ambiance with exposed brick walls and a beautiful courtyard view. The room felt spacious with its two wardrobes and sitting area. The TV had Netflix—ideal after exploring the vibrant streets. I enjoyed the rooftop pool, despite it feeling like a lap pool. Breakfast options were delightful, especially the fresh juices. However, I noticed the pool area seemed a bit cramped, limiting space for relaxation. The noise from the nearby rooftop bar was an issue too, keeping me up late. Overall, while the hotel is beautiful, the pool and noise could use some attention.

i stayed for 3 nights, and it was fantastic! the staff's hospitality really stood out, as they were always helpful with questions about local attractions. the breakfast had amazing options, including fresh juices and pastries that made my mornings delightful.

the pool area was quite small.

great experience but minor room issues

The rooftop pool offered stunning views and a relaxing atmosphere, making it a perfect retreat. Staff members were attentive and helped us organize island trips, adding a personal touch to our stay. The superior queen room was beautifully designed, providing a cozy and inviting space to unwind. We loved the garden view, which made our mornings feel special.